Terms of Service

1. Who We Are

empres.io and the Empres platform (together, the "Platform") are owned and operated by Diamond Rahl (Private) Limited, a company registered in Zimbabwe under company number 94782A0232026 (the "Company," "we," "us," or "our"). Empres is a product of the Company. These names describe the product and website; they are not a separate legal entity.

These Terms of Service ("Terms") govern access to and use of the Platform, including the website at empres.io, related web portals, and related mobile applications. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not access or use the Platform.

2. Definitions

• Company means Diamond Rahl (Private) Limited.
• Platform means the Empres school management software, empres.io, related web portals, and related mobile applications.
• School means the educational institution or other contracting customer that obtains access to the Platform under an arrangement with the Company.
• Authorized User means a person the School permits to use the Platform, including administrators, teachers, other staff, parents or guardians, and students.
• you means a School or an Authorized User, as the context requires.

3. The Service

The Company grants the School a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for the School's internal educational and administrative purposes, subject to these Terms and any commercial agreement between the School and the Company.

The Platform is provided as software-as-a-service. These Terms do not transfer ownership of the Platform, any software, or any related intellectual property. We may update, improve, or change features from time to time, provided the Platform continues to serve its core school-administration purpose.

4. Eligibility and Accounts

The contracting customer is the School. Authorized Users access the Platform only on behalf of, or in connection with, that School. If you accept these Terms on behalf of a School, you confirm that you have authority to bind that School.

Account credentials are personal to the Authorized User. The School is responsible for deciding who may have an account and for promptly disabling access when a person should no longer use the Platform.

5. Your Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and up-to-date information
• Complying with all applicable laws, regulations, and school policies
• Respecting the rights of other users, including students, teachers, and administrators
• Using the Platform only for lawful educational and administrative purposes
• Notifying us promptly of any unauthorized use of your account
• Ensuring that content you post or share complies with these Terms and does not infringe the rights of others

The School is responsible for obtaining any consents required to enter student, parent, and staff information into the Platform, and for the lawfulness of that information.

6. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable laws, regulations, or school policies
• Harass, threaten, intimidate, or harm other users
• Post, share, or transmit content that is illegal, offensive, defamatory, or inappropriate
• Impersonate any person or entity or falsely represent your affiliation with any person or entity
• Interfere with or disrupt the Platform's operation or security
• Attempt to gain unauthorized access to any part of the Platform or other users' accounts
• Use automated systems (bots, scrapers) to access the Platform without permission
• Share or distribute content that infringes intellectual property rights
• Engage in cheating, academic dishonesty, or grade manipulation
• Collect or harvest information about other users without their consent or the School's authority

Breach of this section may result in suspension or termination of access and may be reported to the School or to appropriate authorities.

7. Student and Education Data

Schools remain responsible for the student, parent, staff, and academic records they enter or instruct us to process. We process that information in order to provide, maintain, and support the Platform, and as described in our Privacy Policy.

We do not sell personal information. We do not use student data for advertising. How we collect, store, and delete information, including information about children, is set out in the Privacy Policy.

8. Intellectual Property

School and user content: The School and its Authorized Users retain ownership of content they create, post, or upload. You grant the Company a worldwide, non-exclusive, royalty-free licence to host, reproduce, display, and otherwise process that content solely as needed to provide, maintain, and improve the Platform for the School.

Company content: The Platform, including its software, design, text, graphics, logos, and features, is owned by the Company or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, modify, or distribute our proprietary content without permission
• Use our trademarks or logos without written authorization
• Reverse engineer, decompile, or attempt to extract the source code of the Platform
• Create derivative works based on the Platform without permission

9. Fees

Fees, if any, are those agreed between the School and the Company, including in an invoice, proposal, or other commercial terms. Unless otherwise agreed in writing, fees are payable in accordance with those terms.

If amounts due are not paid, we may suspend or limit access to the Platform until the account is brought up to date, after giving the School reasonable notice where practicable.

10. Disclaimers

We aim to provide a reliable service, but we do not warrant that the Platform will be available at all times, or free from errors, interruptions, or security incidents. The Platform is provided on an "as is" and "as available" basis, to the maximum extent permitted by law.

We do not guarantee academic outcomes. Educational decisions, grading, and student results remain the responsibility of the School, its staff, and its students. We are not responsible for the accuracy or completeness of user-generated content.

The Platform may contain links to third-party websites or services. We are not responsible for their content, privacy practices, or terms.

11. Limitation of Liability

To the maximum extent permitted by law, Diamond Rahl (Private) Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising out of or related to your use of the Platform, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, the Company's total liability arising out of or related to these Terms or the Platform is limited to the fees the School paid to the Company for the Platform in the twelve (12) months before the claim, or, if no fees were paid, to a reasonable amount not exceeding the cost of restoring affected Platform access.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the laws of Zimbabwe, including liability for fraud or for death or personal injury caused by negligence.

12. Indemnity

You agree to indemnify, defend, and hold harmless Diamond Rahl (Private) Limited, and its officers, directors, employees, and agents, from and against claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with your use of the Platform, your breach of these Terms, or your infringement of another party's rights.

13. Suspension and Termination

By you: A School may end its use of the Platform in accordance with its commercial terms with the Company. An Authorized User may stop using the Platform and, where the product allows, request account deletion through settings or by contacting us.

By us: We may suspend or terminate access if you:

• Materially breach these Terms or the Acceptable Use section
• Engage in fraudulent, illegal, or harmful activities
• Fail to pay fees that are due
• Request that an account be closed
• Create a security, legal, or operational risk that we cannot reasonably mitigate while access continues

Upon termination, the right to use the Platform ends. We may retain or delete data in line with our Privacy Policy, data-retention practices, and legal obligations. Some information may be retained in anonymized form for analytics or compliance.

14. Changes

We may update these Terms from time to time. We will post the updated Terms on this page and change the "Last updated" date. Continued use of the Platform after the updated Terms are posted constitutes acceptance of the changes. If you do not agree, you must stop using the Platform.

15. Governing Law

If you have a concern about these Terms or the Platform, please contact us first so we can try to resolve it.

These Terms are governed by the laws of Zimbabwe. The courts of Zimbabwe, including the courts in Harare, have exclusive jurisdiction over disputes arising out of or related to these Terms or your use of the Platform, subject to any mandatory rights you may have under applicable law.

16. General

If a provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in effect. Failure to enforce a provision is not a waiver of that provision.

These Terms, together with the Privacy Policy and any written commercial terms between the School and the Company, are the entire agreement between you and the Company regarding the Platform and replace prior terms for the same subject, except that a signed commercial agreement prevails over these Terms to the extent of a conflict.

17. Contact

Questions about these Terms of Service should be sent to the Company: